Bringing Two Worlds into One…

bofaIn-Branch traffic is declining and customer engagement is as well, what’s left to do? Inspired by the Apple Genius Bar, many FIs are finding a new way to grab customer’s attention.

New Assisted Self-Service:

With digital channels taking over, customers aren’t the only ones reaping benefits. Technology gives FIs the ability to provide a higher-level of service that goes much further than a transaction. Bank of America has adopted a new approach to customer interaction that creates the comfort of self-service, yet can still be personal. Instead of a face to face interaction, tellers can now assist customers side by side, using mobile technology as a tool of service. Learn More!

Bringing The Physical and Digital Worlds Together:

For many consumers, mobile banking is the front-runner of efficiency, but when it comes to tough financial decisions and account security, most customers prefer an in-person transaction. With new branch innovations such as Bank of America’s digital ambassadors, customers are provided equal opportunity for self-service and assisted transactions.  The key message for the future… Keep the physical aspect an important part of the digital.

How Can NuSource Help?

At NuSource, we recognize the importance of having a strong, well-run branch. Though in-branch traffic is down, the experience customers have when they visit your branch is crucial. To us, branch transformation is more than a simple adjustment to the look and feel of your branches. Discovering how your institution is unique, and leveraging these differences to better serve your clients through your products and solutions, is a priority.

Let NuSource help you, click here to learn more!

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