In a recent study by Aite Group, 73% of bank executives indicated that managing their operations is their greatest challenge, and 31% said that it’s important or extremely important to outsource ATM operations. Do you agree?
A tighter regulatory environment and ongoing payments industry requirements make ATM ownership difficult. Additionally, the cost of owning an ATM is on the rise as new technology hits the market and compliance standards continue to evolve. The gradually increasing complexity of the ATM channel has amplified over time and this is not expected to change in the foreseeable future. Due to these factors and many more, the industry is transitioning into a Managed Services (Outsourcing) environment.
ATM Outsourcing allows you to hand over the reins of your ATM channel to the experts. While you focus on banking, we manage all your ATM network needs. With NuSource Financial’s ‘Freedom ATM Program’, every aspect of your ATM channel can be turned over and managed by one team with one focus – keeping your ATM network at its peak efficiency. NuSource offers ATM Outsourcing that helps reduce capital cost, control operating expenses and relieve the burden of regulatory compliance. As the ATM experts, we custom tailor our Freedom ATM Program to meet your specific needs based on a common sense approach to ATM Outsourcing. This allows you to focus on what matters most – effectively running your business and keeping your customers satisfied.
Top Five Reasons to Consider Outsourcing:
- Reduced Operating Costs
Outsourcing to an expert gives you best-in-class service at an affordable monthly fee. While the outsourcing company focuses solely on your ATM fleet, FIs are able to take advantage of collective buying power, which dramatically reduces operating costs.
- Less Stress On Back Office Resources
The way customers interact with Financial Institutions is undergoing a fundamental change. With the proliferation of internet, mobile devices, smartphones, tablets and social media, branch banking is now facing competition like never before. Based on cardholder trends, it is quite likely your financial institution is focusing heavily on developing mobile applications and other online banking tools. With so much money and effort going into these digitally-enhanced strategies, resources to manage ATMs and related concerns, such as EMV, PCI-DSS compliance standards, ADA regulations, Windows 7 migration and software integration, becomes very limited. This is where ATM outsourcing can save you time and money. With the headaches of ATM management and regulation out of sight and mind, your back office staff can focus on developing programs that will allow your institution to attract new customers.
- Improved Customer Service
Providing superior financial services to customers is at the core of every FI’s purpose. Although ATMs play a huge role in customer satisfaction, this service is only a fraction of what your financial institution delivers in quality programs. Managing you ATM operations does not have to be an extra burden for your front line staff. By outsourcing your ATMs, your staff can focus on what really matters – providing the best service possible.
- Fewer Regulatory Compliance Headaches
With ATM fraud in the U.S. costing an estimated $1 billion, and with EMV and PCI deadlines on the horizon, enhanced ATM security and regulatory compliance is more important than ever before. One of the greatest benefits of ATM outsourcing is your institution’s ability to eliminate its responsibility in these areas. Keeping ATMs PCI-DSS compliant is a task many Financial Institutions are having a difficult time tackling. Additionally, new viruses, zero-day malware, targeted attacks, persistent threats and other forms of malicious software are attacking the ATM channel every day. Remove the headaches of fraud and regulatory compliance by outsourcing your ATMs.
- Access to Top-Drawer ATM Capabilities
The top ATM outsourcing companies use customized services that improve the daily management of ATMs. These services might include ATM transaction processing and reconciliation; maintenance alerts; vault cash forecasting and management; surcharge-free network access; and state-of-the-art ATM marketing that can expand your brand and increase consumer awareness. When you outsource your ATMs, you gain access to these tools for a fraction of the cost it would take to develop them in-house or purchase them through expensive run-of-the-mill platforms.
Owning and managing your ATM operations can be stressful, time consuming and expensive. Why not eliminate the headache and let the experts take control? ATM outsourcing can relieve you from the burdens of regulatory compliance, EMV deadlines and expensive operating costs, giving you and your team more time to focus on growing your business.