NuSource Financial is one of the fastest growing Transaction Solutions companies in the United States, supplying ATM Products, Branch Transformation Services, and Security & Alarm Solutions. Impactful strategies that enhance the customer experience while lowering costs has fueled our growth into 19 states with over 600 Financial Institutions. Through a combination of quality products, outstanding customer service and a commitment to excellence, over 99% of NuSource Financial’s clients renew their business each year.
NuSource is where technology meets service.
The ATM Experts
We are your local ATM experts, offering solutions that fit your specific desires. At NuSource, we understand the constantly changing ATM world, your ever-changing business needs and offer our customized personal touch approach to every relationship. With years of experience, our certified technicians will service “Any ATM, Anytime, Anywhere.” Our ATM technicians are trained at the highest levels and hit the field each day with the expectation of fixing your ATM on the first visit. Our dispatch department is available 24 hours, 7 days a week, ensuring rapid response time if your ATM channel is ever awry. Keeping your ATM network running at its optimal condition is of utmost importance to the experts at NuSource Financial. NuSource services all major ATM brands including Nautilus Hyosung, NCR, Diebold, Triton, Wincor, GRG, and more. Providing our customers quality multi-vendor ATM maintenance and services as well as leading-edge technology is top of mind for NuSource Financial.
Delivering the Best
From the start, having the right team has been imperative to our success. Our team comes from a variety of backgrounds and expertise, ensuring that our customers are constantly delivered the best and most efficient service in the industry. Not only do we seek creative people with new and innovative ideas, we also want to ensure that everyone on our team fits in with our company’s dynamic culture. At NuSource, finding the right individuals to take care of our valued customers is a top priority. What began as five employees providing regional services to Minnesota and its surrounding states has evolved exponentially over the past 15 years. We now have territory coverage in 19 states and our team consists of over 80 highly-specialized and motivated employees. At NuSource, our growth is service-based and customer-focused. High contract renewal rates and geographic expansion are evidence of our customer appreciation and quality of service. When it comes to taking care of our customers, we’re serious about providing the best services available in the markets we serve. Through a combination of quality products, outstanding customer service and a commitment to excellence, over 99% of our clients renew their business with us each year.
A tighter regulatory environment and ongoing payments industry ATM upgrade requirements makes ATM ownership difficult. Additionally, the cost of owning an ATM is on the rise as new technology hits the market and compliance standards continue to evolve. The gradually increasing complexity of the ATM channel has amplified over time and this is not expected to change in the foreseeable future. Due to these factors and many more, the industry is transitioning into a Managed Services environment. According to a recent survey by Aite Group, 73% of bank executives indicated that managing their operations is their greatest challenge and 31% said that it’s important or extremely important to outsource ATM operations. ATM Outsourcing allows you to hand over the reins of your ATM channel to the experts. While you focus on banking, we manage all your ATM channel needs. With NuSource Financial’s Freedom ATM Program, every aspect of your ATM channel can be turned over and regulated by one team with one focus: keeping your ATM network running at its peak efficiency. NuSource offers ATM Outsourcing that helps reduce capital cost, control operating expenses and relieve the burden of regulatory compliance. As the ATM experts, we custom tailor our Freedom ATM Program to meet your specific needs based on a common sense approach to ATM Outsourcing. This allows you to focus on what matters most: effectively running your business and keeping your customers satisfied.
Did you know that branch transaction volume has decreased by 45% since 1992 while labor costs per transaction have risen by 123%? The way customers interact with Financial Institutions is undergoing a fundamental change. With the proliferation of internet, mobile devices, smartphones, tablets and social media, branch banking is now facing competition like never before. Over the next five years, financial institutions expect 25% of branch transactions to migrate towards self-directed technologies. What are you doing to keep pace? In order to stay relevant, branches must deploy new technology and optimize the self-service channel. A digitally-enabled branch with modernized ATMs and video banking creates the optimal experience for your customers and branch staff. That is what branch transformation is all about: improving efficiency, creating a greater customer experience and increasing convenience. At NuSource Financial, we offer products and solutions that deliver the ultimate customer experience while maximizing the profitability of your branch network. Technology, innovation and channel integration will play a key role in re-engineering and re-energizing the branch as one of the preferred modes of banking. Technological innovation has opened a new realm of opportunity for your business. Embrace it.
More Than Your ATM Provider
For many of our customers, brand loyalty begins at the ATM. However, NuSource Financial’s products and services extend much further than this. Whether you’re looking to service an existing ATM or upgrade your entire branch with cutting-edge Financial Equipment, NuSource is here to help. At NuSource, we believe customers are at the core of every Financial Institution’s purpose. In this belief, we recognize the need to provide Security Solutions that help Financial Institutions better protect and serve their customers. In today’s technology-driven society, fraud is at an all-time high. Did you know that ATM card fraud in the U.S. is estimated to cost over $1 billion? New viruses, zero-day malware, targeted attacks, persistent threats and other forms of malicious software are attacking the ATM channel every day, constantly searching for vulnerabilities in various networks. In addition to an increase in viruses and malware tainting the ATM channel, cybercriminals are growing in confidence and finding new ways to execute fraud. In order to truly protect your customers from harmful exploits, your ATMs and self-service channel must be secure. By using products of the highest quality and offering equipment from a variety of vendors, NuSource has the flexibility to design the most secure solution for you.