Choosing Technology for Your FI
SEVEN (7) THINGS TO CONSIDER:
A "One Stop Shop" for Branch Transformation Solutions – Your technology proposals should be tailored to your FI and branch(es) needs, so you don't just get equipment, you receive a personalized package that caters to both you and your customers.
In-House Project Management – A Project Manager is assigned as your single point of contact for all phases of implementation, including monitoring the progress, coordinating vendors and lifecycle service, ensuring ultimate success.
In-House Service Technicians – Your Partner should employ experienced, factory-trained, professional technicians and never sub-contract. Remote Service should be offered/available so the engineers' direct connectivity ensures you have better response, quicker diagnosis/resolution and improved uptime. * In-House Professional Service Engineers – Be certain the company knows the technology intimately and that their expertise extends to the software applications running on each piece of equipment so they always have answers to your questions.
Guarantee – Find a vertically integrated provider. They should control the end solution, limiting your exposure to risk. They should have a proven process with hundreds of installed systems across a broad range of customers.
Expertise – They should offer years of experience with ATM/ITMs as their core business, and a world-class Net Promoter Score. This ensures you receive a seamless solution from start to finish.
Product Credentials – Choose a service partner that has quality credentials to maintain and install your needed service products. NuSource is Hyosung’s largest ITM deployer, Preferred Partner, and winner of the prestigious Diamond Club Award. With our team, you will get the very best products with the attention and service you deserve. We meet all 7 criteria and are eager to help you transform your branch to be a model of efficiency and security.
Customer Support - Choose a service partner that provides exceptional customer support before, during, and after the project. This ensures that any issues or concerns are addressed promptly and professionally, providing you with peace of mind and a positive experience overall. A service partner that values customer satisfaction can become a valuable asset to your business, providing ongoing support and ensuring your technology solutions remain efficient and effective.
For more information:
https://www.nusourcefinancial.com/branch-transformation