The collaborative journey between NuSource and West Gate Bank commenced in 2019, evolving into a full-fledged project in 2020. The objective was to leverage technology for an enhanced customer experience, allowing for increased self-service transactions, extended banking hours, and reduced staffing costs.
Read More“A lot of members see the benefits with the ITM technology. We really like what we see with the ITMs,” Brett Lee, Chief Retail Officer at CoVantage Credit Union.
Read More“We’ve gone from 38% teller-assisted transactions to 14%. That speaks volumes to how easy the technology is to use. Hyosung is leaps and bounds ahead of the competition in this regard.”
Read MoreAs a small community bank, expenses and resources are prioritized. This factored into their next step – an ATM option that would be Windows 10 compatible now and offer the ability to deploy ITM technology in the future.
Read MoreAfter empty promises of core integration and varied transaction possibilities from another manufacturer, the technology Altra Credit Union previously had in place was not meeting the functionality they, nor their members, expected. NuSource stepped in to help.
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