Protection Unlike Any Other

As a source of financial strength in their Texas community, Panola National Bank prioritizes their community and customer needs. Security solutions and efficiencies are two ways this community bank meets their wishes.

Situation 

Unreliable and flawed service from their previous security provider left Panola frustrated with their security system and vendor relationship. With the continued troubled performance of their security system and unresolved issues, their security system was not dependable. Additionally, their ATM fleet was reaching its end of life. Frustrations continued to mount and the Windows 10 ATM upgrade was looming. Panola chose to consider alternative solutions with NuSource.     

Solution

Panola and NuSource partnered together to design a plan that would provide Panola’s customers with the security and dependability they deserved. After assessing their needs and desires for a dependable system, NuSource upgraded Panola’s system with a DMP Alarm, Verint Camera and NVR at two locations. 

Also, to prepare for the Windows 10 ATM Upgrade, Panola chose NuSource’s Freedom ATM Program for their ATM fleet. This partnership allows Panola freedom from worry about service calls and patch management, knowing NuSource manages their fleet.  

Success

This state-of-the-art security solution has proven to reliable, just as Panola wished. The responsiveness they receive from NuSource has built a high level of trust. Thorough communication and face-to-face interactions throughout the project were key in the success. 

The Freedom ATM Managed Services Agreement has made Panola’s business more efficient. Because they now have a fixed cost that includes all service calls and patch management budgeted, this program benefits their bottom line. 

Brett A. Biggs, President & Chief Operating Officer of Panola National Bank says, “NuSource is great with timing, getting info to me, bids to me and always makes it a point to come out here and meet face-to-face to talk through the solutions. NuSource has lived up to everything they promised us. This partnership has made our life easier.”